Returns & Refunds Policy
Last updated: September 29, 2026
Because GoodieGrams include food and may include personalized components, we do not accept returns or exchanges for change of mind, buyer's remorse, or an incorrect card or treat selection once an order has been fulfilled.
Damaged, defective, incorrect, or incomplete order?
Contact us at hello@goodiegramcards.com within 7 calendar days of delivery. Include your order number, a short description of the problem, and photos when they are relevant to the issue.
Please do not mail anything back unless we ask you to. If a return shipment is required for an eligible order issue, GoodieGram will provide or cover the return shipping cost. We do not charge a restocking fee for eligible order issues.
After we review the issue, eligible orders may receive a replacement or a refund to the original payment method. Approved refunds are issued by GoodieGram within 5 business days of approval; your bank or card provider may take additional time to post the credit.
Report an order issueHave a shipping question?
Free standard U.S. shipping, delivery times, expedited options, international shipping, and more are covered in our FAQ.